SHIPPING, RETURNS
& CANCELLATION
SHIPPING POLICY
All portrait commissions will be sent by tracked delivery and will require a signature. Delivery in the UK starts at £10 and will be determined by size and weight.
​
How do I know when to expect my order?
Finished Pieces: typically within 6-8 weeks (unless specified otherwise)
Commission: will be specified after the order is placed.
​
PACKAGING?
We work with an extensive network of domestic and international partners to ensure the art piece you purchased are transported as safely and efficiently as possible. They will be wrapped in a mixture of either foam, cling wrap, bubble wrap or airbags.
COMING SOON!
We are working hard to offer soon a team of experts technicians to help with on-site installation!
​
*** YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR PARCEL IS RECEIVED BY OUR COURIER SO YOU WILL KNOW WHEN TO EXPECT YOUR DELIVERY, NO WAITING AROUND BY THE LETTERBOX! ***
REFUND & CANCELLATION POLICY
We understand that unforeseen circumstances can arise and plans are forced to change, thus Monika Szafoni Art offers a return and cancellation policy on purchasing.
Returns and cancellations can be accepted under the following circumstances.
If a piece of artwork is requested to return due to:
a) Change of mind/cancellation.
If you have paid a deposit for a Monika Szafoni Art piece, and decide you no longer want the piece. You must let us know within 48 hours of purchasing to receive a refund of your deposit. After this time period, you risk losing your full deposit or part of your deposit to cover framing and delivery costs.
If a customer has purchased an artwork and for unforeseen circumstances does not wish to keep the artwork, they must explain their reasons honestly. It is at the management's discretion to decide if the request of a return is approved. Return requests must be made within 4 weeks after receiving your piece.
If the piece is approved for return for a change of mind or cancellation, then the customer will lose the deposit paid. Any other payments made after the deposit will be refunded.
The artwork will be arranged for a return, once received, the artwork will be inspected to ensure the piece is returned as it was dispatched. If the artwork is received and approved under inspection, the refund will be arranged. If the artwork is received and not approved under the inspection, the refund will be disputed to that individual case.
b) Damages.
If the piece of artwork is received with any damages, a photo and summary must be communicated via email from the customer as soon as possible after receiving delivery. No returns can be made before communicating to customer services. All artwork is checked by the packing team before it is dispatched. However, if for any reason any damage is missed or caused in transit, the customer can be entitled to one of the following according to the individual case:
-
The piece is to be returned for a touch-up
-
An alternative piece of artwork as a replacement
-
Keeping the piece at a discount
Requests must be sent to the email address szafoni.art@gmail.com, with the order number as the subject (this can be found in your order confirmation email).
All emails will be responded to within 48 hours.